It depends on which service you are interested in. If you are looking for a group transfer to Charleroi airport, this can be done either:

1. On our website:  www.lambroslines.com (recommended method), or

2. By phone call or text message on 0032 497 433 125

3. By email:  info@lambroslines.com

For any other service (private transfer, transfer to Zaventem airport, multiple journeys, tourism excursions, events) the reservation is made exclusively after contacting our company by phone or email and NOT THROUGH OUR WEBSITE

Bookings must be made at the latest by 18.00 on the day before your flight.  If you are unable to book within this timeframe, call at  0032 497 433 125.  Late bookings can only be made by phone call, and will be handled according to the availability of our vehicles and drivers..

Bookings are given priority in strict order according to when they are received.

1. If you make the booking through our website (recommended), you pay online by debit card (Bancontact) or credit card (Visa/Mastercard).

2. If you make the booking by phone or email, you pay the driver when you reach your destination – either in cash, or by debit/credit card.

Of course. Once you have reached your destination and paid the driver the agreed fare (if you haven’t already paid online), you can ask the driver for a receipt, whatever the booking and payment methods you used.

Of course. If you make the booking through our website, click the ‘Invoice’ box. Otherwise, you can simply ask the driver for an invoice once you have reached your destination. In either case, we will send it to the email address you have provided.

Yes.

1. If you book through our website (recommended), you will automatically receive a confirmation email including all your booking details.

2. If you book by phone or email, you will receive a confirmation text message or email on the same day.

You can reschedule your taxi journey to your new departure date and time, or, if you prefer, you can ask for a full refund. Please contact our company to make arrangements.

To cancel your booking, send a text message to 0032 497 433 125 or send an email to info@lambroslines.com.

1. If you cancel at least 12 hours before your departure and you paid for your booking in advance, you will receive a full refund.

2. If you cancel at least 6 hours before your departure, you will receive a 50% refund. 

If you cancel later than this, you will not receive a refund. Furthermore, if you did not pay for your booking in advance, you will need to pay our company the applicable amount via bank transfer. 

No.

Yes, as long as it is placed in a special cage so as not to disturb the smooth progress of the trip and avoid any kind of stains on the vehicle.

On the day before your flight, between 20.00 and 21.00, we will get in touch to let you know the exact pick-up time. This will depend on the number of people we need to pick up and on their location. We plan our pick-up routes so as to make them as swift and reliable as possible.

Just in front of the pick-up address you gave us. On the day of your journey, 10 minutes before the specified pick-up time, you will receive a phone call or text message inviting you to make your way to the specified pick-up point. Please be punctual, as delays are liable to affect other passengers, which can often lead to unpleasant situations. The driver cannot wait at the pick-up point longer than 5 minutes. If the driver is late, we will let you know by phone.

If you choose the group transport option, you will arrive at the airport around one and a half hours before the flight’s departure time. If you opt for a private journey, you can choose your own arrival time.

When you arrive in Belgium, after you have retrieved your luggage, your driver will be waiting for you at a specific meeting point, holding a sign with our company logo:

Charleroi airport:

• For Τ1 arrivals: The meeting point is in the arrivals hall of the airport building, in Exit 3, just opposite the TUI office.(Turn left after exiting the luggage hall)
• For T2 arrivals: The meeting point is in the building’s outdoor passageway, just outside the luggage hall.

Zaventem airport:

• The meeting point is in the arrivals hall, just outside the luggage hall on the left-hand side, in front of the 'Quick' restaurant.
  

Don’t worry. Our company is automatically informed of arrival/departure time changes, and we adjust our schedule accordingly so you arrive at your final destination without any hitches.